REFUNDS & EXCHANGES
We hope you love your Clorty Cat items, but if you are unhappy with any
item we are happy to offer you a full refund (excluding P&P cost,
unless the item is faulty) if the item is returned to us in its original
packaging within 7 days from the date of delivery. Please note that the
return postage is at your expense.
To arrange a refund please message us on here and include your name,
PayPal Transaction ID and details of the item(s) you'd like to return
and why. Please don’t return items without contacting us first.
All refunds will be processed within 7 working days of the return being
received and refunds will be made to the original payment method.
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PRIVACY POLICY
INFORMATION I COLLECT:
To fulfil your order, you must provide me with certain information via Big Cartel such as your name, email address, postal address, payment
information, and the details of the product that you’re ordering. You
may also choose to provide me with additional personal information when
required for custom orders if you contact me directly.
WHY I NEED YOUR INFORMATION AND HOW I USE IT:
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information
to fulfil your order, to settle disputes, or to provide customer
support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in
connection with a legal claim, such as retaining information about your
purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those
legitimate interests are not overridden by your rights or interests,
such as 1) providing and improving my services. I use your information
to provide the services you requested and in my legitimate interest to
improve my services; and 2) Compliance with the Big Cartel Seller Policy and
Terms of Use. I use your information as necessary to comply with my
obligations under the Big Cartel Seller Policy and Terms of Use.
INFORMATION SHARING AND DISCLOSURE:
Information about my customers is important to my business. I share your
personal information for very limited reasons and in limited
circumstances, as follows:
- I share information with Big Cartel as necessary to provide you my services
and comply with my obligations under both the Big Cartel Seller Policy and Big Cartel Terms of Use.
- Service providers. I engage certain trusted third parties to perform
functions and provide services to my shop, such as delivery companies. I
will share your personal information with these third parties, but only
to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose
your information as part of that transaction, only to the extent
permitted by law.
- Compliance with laws. I may collect, use, retain, and share your
information if I have a good faith belief that it is reasonably
necessary to: (a) respond to legal process or to government requests;
(b) enforce my agreements, terms and policies; (c) prevent, investigate,
and address fraud and other illegal activity, security, or technical
issues; or (d) protect the rights, property, and safety of my customers,
or others.
DATA RETENTION:
I retain your personal information only for as long as necessary to
provide you with my services and as described in my Privacy Policy.
However, I may also be required to retain this information to comply
with my legal and regulatory obligations, to resolve disputes, and to
enforce my agreements. I generally keep your data for 4 years.
TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU:
I may store and process your information through third-party hosting
services in the US and other jurisdictions. As a result, I may transfer
your personal information to a jurisdiction with different data
protection and government surveillance laws than your jurisdiction. If I
am deemed to transfer information about you outside of the EU, I rely
on Privacy Shield as the legal basis for the transfer, as Google Cloud
is Privacy Shield certified.
YOUR RIGHTS:
If you reside in certain territories, including the EU, you have a
number of rights in relation to your personal information. While some of
these rights apply generally, certain rights apply only in certain
limited cases. I describe these rights below:
- You may have the right to access and receive a copy of the personal
information I hold about you by contacting me using the contact
information below.
- Change, restrict, delete. You may also have rights to change, restrict
my use of, or delete your personal information. Absent exceptional
circumstances (like where I am required to store data for legal reasons)
I will generally delete your personal information upon request.
- You can object to (i) my processing of some of your information based
on my legitimate interests and (ii) receiving marketing messages from me
after providing your express consent to receive them. In such cases, I
will delete your personal information unless I have compelling and
legitimate grounds to continue using that information or if it is needed
for legal reasons.
- If you reside in the EU and wish to raise a concern about my use of
your information (and without prejudice to any other rights you may
have), you have the right to do so with your local data protection
authority.
HOW TO CONTACT ME
For purposes of EU data protection law, I, Shannon Laing, am the data
controller of your personal information. If you have any questions or
concerns, you may contact me at [email protected]. Alternately, my
postal address is Denview, Slackhead, By Buckie, Moray, AB56 5BJ.